Terms of Service

1.1 Service Description: EyeCaptain.io provides AI-powered UX/CRO analysis for websites and design files (SaaS). The platform offers the following Analysis Types: 1) Ecommerce Analysis, 2) Lead Generation Analysis, 3) Content Analysis, 4) AI Heatmaps, 5) Technical Analysis, 6) Competition Comparison Analysis, 7) Figma Analysis, and 8) Figma Comparison Analysis. 1.2 A/B Testing Disclaimer: You explicitly understand and agree that EyeCaptain does not perform actual A/B testing on your website. Our platform generates data-driven recommendations and hypotheses. You are solely responsible for executing and verifying these tests using third-party A/B testing software. 1.3 PDF Export Limitations: The most accurate analysis results are displayed interactively on our web dashboard. You acknowledge that exported PDF reports may be summarized, less comprehensive, or visually different compared to the live dashboard.

2.1 Free Tier: The Free Tier is provided strictly "AS IS" for evaluation purposes. We do not provide customer support, technical assistance, or SLA guarantees for Free Tier users. 2.2 Enterprise Plans: High-volume requirements require an Enterprise plan, tailored via direct contact with our Sales team. 2.3 Billing and Automatic Renewals: Paid subscriptions are billed in advance. By purchasing a subscription, you explicitly consent to automatic recurring billing (monthly or annually). Unless you cancel before the end of your current cycle, your subscription will automatically renew via our secure payment processor (Stripe). 2.4 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

As EyeCaptain provides digital content that is not supplied on a tangible medium, you explicitly acknowledge and consent that by initiating your first analysis, the performance of the service begins immediately, and you thereby lose your EU 14-day right of withdrawal (refund right) pursuant to EU Directive 2011/83/EU and Greek Law 2251/1994 (as amended).

We may offer a Referral Program allowing users to earn bonus credits. Bonus credits have expiration dates, hold no monetary value, and cannot be cashed out. We reserve the absolute right to revoke credits or terminate the program at any time if we detect fraudulent activity, self-referrals, or abuse of the fair use policy.

5.1 Acceptable Use: You agree not to analyze illegal content, reverse engineer our AI algorithms, or use bots/scrapers on the platform. 5.2 Data Management Liability Waiver: We act solely as a software provider. You are solely responsible for ensuring that the URLs you analyze and the data you process comply with all applicable privacy laws (e.g., GDPR). We completely disclaim any and all legal liability arising from your management, use, or misuse of the data generated or processed via our platform. 5.3 Privacy Policy: Your submission of personal data is governed by our Privacy Policy, which is incorporated by reference into these Terms.

We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, without prior notice or liability, for any breach of these Terms, non-payment, or suspected fraud.

7.1 Limitation of Liability: To the maximum extent permitted by law, the platform is provided "AS IS". AI predictions are estimates. We are not liable for any indirect damages, loss of profits, or business decisions made based on our data. Our total liability shall not exceed the amount you paid to us in the twelve (12) months preceding the claim. 7.2 Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control (e.g., acts of God, natural disasters, server outages, strikes, pandemics, cyberattacks).

8.1 Jurisdiction: These Terms shall be governed by the laws of the Hellenic Republic (Greece). Any dispute shall be resolved exclusively in the competent courts of Athens, Greece. 8.2 EU ODR: If you are an EU consumer, you may use the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr. 8.3 Entire Agreement: These Terms, along with the Privacy Policy, constitute the entire agreement between you and EyeCaptain regarding the use of the Service.

Dimitris Andreadakis VAT: 162104589 | Tax Office: ΚΕΦΟΔΕ ΑΤΤΙΚΗΣ Email: [email protected] Website: https://eyecaptain.io Location: Athens, Greece